Refund Policy

Bis Matrimony will not refund any payment to any member for any reason whatsoever expect in the case of error on Bis Matrimony’s part.

Bis Matrimony will not refund any member who has decided that they no longer wish to use Bis Matrimony. A refund can NOT be given in part or whole for any subscription used or not used by any member for whatever reason. Users who wish to cancel their subscription are not permitted to seek a partial or full refund for any reason. Please read the full terms for our refund policy below. Agreeing to our terms and conditions when you create an account with Pure Matrimony means you agree to our refund policy.

(a) Anyone found to be using the Bis Matrimony website under the age of 18 will be banned immediately without refund and your IP address will also be banned.

(b) you agree to include FACTUAL information about yourself which is a TRUE and ACCURATE representation of yourself. You may NOT use fake pictures (actors, actresses, models or any person who is not the actual member.) and any other misleading or untruthful personal Information, such as misrepresented real age, location, country of residence, country of origin, religion, height, weight, and any other item of personal description can result in a permanent ban without refund.

(c) Abuse to staff will NOT be tolerated in any way, shape of form, and will result in a permanent ban without refund.

(d) It is your responsibility to communicate with members in a polite, respectful manner. Rude, offensive, filthy, disgusting or vulgar messages or any other inappropriate messages will result in a permanent ban without refund.

(e) A refund can NOT be given on the basis of members choosing not to correspond with you. Reasons for members failing to contact you include: poorly written profile, personal preferences and wants do not match yours, your profile may not be appealing to others, your personal circumstances may mean your profile is not of interest to others etc. This is by no means an exhaustive list, but in all such occasions, you CANNOT be refunded.

(f) It is YOUR responsibility to CANCEL your membership when you are no longer interested in being a member of Bis Matrimony. Bis Matrimony will NOT refund any members who have failed to do so.

(g) Please note that ALL members of Bis Matrimony – whether free or paid MUST adhere to the rules mentioned herein these terms and conditions. Failure to do so can result in a ban without refund.

(h) Profiles are approved within 24 hours and any profiles deemed suspicious or fraudulent will be rejected immediately with a permanent ban and NO refund.

(j) You will not engage in gathering personal information such as email addresses, telephone numbers, addresses, financial information or any other kind of information of our members.