Refund Policy

At BIS Matrimony, we strive to provide our users with the best possible experience when finding a life partner. We understand that sometimes things may go differently than planned, and our users may request a refund. However, we have a strict refund policy, which we believe is fair to our users and our company.

Refund Policy BIS Matrimony

BIS Matrimony will not refund any payment to any member for any reason except in the case of an error on BIS Matrimony’s part. This means that once you have made a payment on our website, it is non-refundable. In the unlikely event that BIS Matrimony makes an error in processing your payment, we will fully refund your amount. However, we will need you to provide proof of the error and the price made, and we will process the refund as soon as possible.

We take the responsibility seriously and always ensure that our payment processing systems are reliable and secure. However, we cannot guarantee that there will never be an error, which is why we have a refund policy for such situations.


Once you have paid on our website, you cannot cancel it. We do not offer cancellations or refunds for any reason other than an error. Therefore, we recommend carefully reviewing your payment information before submitting it to us to avoid mistakes.


If you believe that there has been an error in the processing of your payment or you have a dispute with us regarding your payment, please get in touch with us as soon as possible. We will investigate the matter and try to resolve it promptly and fairly. Please note that any charge backs or disputes you initiate with your payment provider without our knowledge and consent will be considered a breach of our refund policy. We reserve the right to suspend or terminate your account on our website.